In the event that the client has already identified their general needs for change and has already identified priority areas for improvement. Therefore, he may decide to intensify project lines for one or more of these areas, and in this case, he may request a professional and technical contribution for their development. The consultation request will focus on the implementation of a specific project, the expected results of which are determined (or at least determined) a priori. This project can be implemented in isolation or linked to other initiatives and be part of a more complex program.
There is a third area of IT consulting, which is mutual in relation to two of the above. In fact, the use of consulting services may be considered necessary, as well as necessary for the implementation of one of the separate stages (preparatory or subsequent actual intervention) of the process of appointing and managing the consulting company itself.
Various consultation interventions can be further classified according to thematic and organizational areas, and therefore with the involvement of professionals. The list of these types is offered below solely as an example and without pretense of completeness, since both the needs of administrations and the areas of competence of consultants are changing rapidly, especially at the stage of significant changes, such as the current ones.
Strategic consulting: support of the administration of the Administration in determining and determining the overall strategy of the body in terms of mission, goals, redefining the roles and responsibilities between the management and management of the company or its decision to purchase, choose privatization, positioning in territorial competition for regions and local authorities, etc. d.
Communication: supporting the management of the administration in identifying, planning and conducting activities that accompany the change strategy with the right communication both within the organization and outside it, with the goal of engaging the organization and meeting strategic goals.
Organizational development and change management: supporting the management of the Administration in identifying and managing the actions necessary to support the change strategy by transforming the model and organizational structures and parallel transformation of the skills and culture systems prevailing within the organization.
Analysis of processes and reengineering: supporting the management of the Administration in restoring the internal flows of activities that produce value for the organization, the so-called direct and indirect processes, in their rationalization and optimization in terms of efficiency and effectiveness, cost and use of resources.
Management, planning and control systems: providing support to the management of the Administration in identifying and implementing models and tools for optimal and coordinated management of economic and non-economic levers and flows, for planning and programming; to monitor in this regard the main events of the organization.
Quality of services: supporting the administration of the Administration in determining the methodologies, methods and actions for redirecting the services provided to users, in terms of quality, as by harmonizing procedures and tools with standards related to legislation or practice in use, as through initiatives (for example, the Service Charter ), which have a strong influence on aspects of real and perceived quality, as well as on the side of the corresponding adjustment path.
Management and development of human resources: support of the management of the administration in identifying and implementing tools for managing human capital in terms of professional development, advanced training, management of differences, assessment and compensation systems, etc.
Evaluation and monitoring of plans and projects: support to the administration of the Administration in identifying and applying methods and tools for the feasibility study of development projects, monitoring the progress of projects and their compliance with the objectives is expected, the assessment of economic and organizational impacts and the study of possible sources of funding.
Marketing: support of the administration in identifying and implementing actions to develop services that can guarantee even higher satisfaction of internal and external customers, communication strategies and participation in initiatives related to the same services.
IT Consulting and Telecommunications: Supporting management in identifying and planning actions to integrate the use and diffusion of new information and communication technologies into the change strategy and support their implementation. new technologies with consistent actions on the organizational and training fronts.